Shop 3, 1 Chancellor Village Blvd
Sippy Downs QLD 4556

We have answered some of your most commonly asked questions. If you can’t find what you are looking for, feel free to ask on our Contact Us page. Also, look at our News page for your answers or just give us a call.

COVID-19 Information

Mask wearing in the practice is compulsory unless you are younger than 12 years old or you have a medical exemption.

Please book an appointment if you are collecting or need an adjustment.

  1. If you have any concerns or have noticed anything unusual, please bring them in as soon as you notice the issue.

    Just before they are starting school, is the perfect time to make sure your child is seeing everything as clearly as possible and that their visual systems development is at an appropriate level for starting school.

  2. Holding a book or screen based device very close, one or both eyes turning in or out, closing one eye or turning the head to give preference to one eye, eye rubbing, squinting, redness, complaints of blur, tired eyes and/or headaches.

  3. Absolutely!   We fit contact lenses to kids as young as 5 years old.   We assess their ocular health, how they will be using their contact lenses, and their ability to insert, remove and take care of their contacts as part of the fitting process.   

    Parents/Guardians will be actively involved in the management of using contact lenses in younger children.

    Contact lenses are used in newborns after congenital cataract extraction.

  4. There are several reasons a dilated eye exam – an exam where eyedrops are instilled to make your pupils larger – may be recommended for you.   For example, if you are Diabetic, a dilated eye exam is recommended every year to assess any potential vascular changes at the back of your eye due to the Diabetes.   These results are reported back to your GP to best manage your Diabetes.

    At Optikus Optometrists, we recommend routine dilated eye exams for anyone over the age of 55.   Your risk for ocular disease increases and our pupil size decreases as our eyes age.   Smaller pupil size limits the view we have of the back of the eye.   To enable us to do a comprehensive health check, to obtain high quality images and scans, to accurately assess for cataracts, and to review the far periphery of your retina for disease, dilation eyedrops are used to increase the pupil size.

  5. Definitely!   Our eyes are 10x more sensitive to UV than our skin.   Just like the need to use sunscreen and wear a hat for UV protection, they should be wearing sunglasses.

  6. If it is a non-urgent concern, please leave a message on our answering machine and we will get back to you as soon as possible.   If you have any urgent concerns, the Caloundra Hospital emergency room is the best place to present after hours.

  7. There are many treatments to help relieve the symptoms of dry eye.   These include lubricating eye drops or gel, manuka honey eyedrops, hot compresses and massage, lid hygiene, Blephasteam, and punctal plugs.   The type of dry eye you have will determine the most appropriate treatment.   It is important to ask your optometrist for advice on which treatment is best for you.

  8. Each pair of glasses comes with a cleaning spray and a special micro fiber cloth which are great for cleaning your glasses.   It is also helpful to use a drop of dishwashing liquid and warm water to help remove oils that can build up in the rims and around the nose pads.   If you are using a tissue to wipe your glasses, it is important that the lens is wet with cleaning spray and that the tissue is soft.   Make sure there is no extras like aloe vera on the tissue.

  9. For a new patient, appointments usually take about 45 minutes.   For existing patients, times can range from 15mins – 1.5hrs depending on the type of appointment needed.   When you make your booking, our staff will be able to advise you better.

  10. Glasses can typically take up to 7-10 working days to be made up, while most disposable contact lenses are usually available within 2 working days.   These timeframes are all subject to your prescription and lens type.   Our staff will be able to give you a more accurate estimate when you place your order.

  11. The most common reason for this problem is the need for an adjustment of your glasses. Correct alignment of the lens design in front of your eyes is critical for visual comfort and best function. Not all progressive lenses are created equal. Matching your visual needs with the right design will solve any further problems.

  12. The short answer is yes. Some more information: There is a wide range of sunglass lenses available. An in-depth consultation with an experienced dispenser will assure you select the most appropriate features to suit your individual needs.